Return, Exchange & Refund Policy

At ODAE we want you to receive pieces you love, and to have a good experience buying them. Please take a moment to read this page before you order.

Cash on delivery

• Every order is paid for on delivery.
• You can open the package in front of the driver, just to check that the item matches your order and arrived in good condition.
• Trying the item on, or using it, before paying is not possible.

Return and exchange conditions

You can ask for an exchange or a refund within 48 hours of receiving your order, as long as the item:

• is in its original condition;
• has not been worn or washed;
• comes back with all its original tags and packaging;
• shows no signs of use, perfume, stains or damage.

Exchanges

We accept exchanges when:

• the size doesn't suit you;
• you'd like a different colour (subject to availability);
• the item has a manufacturing fault;
• you received something other than what you ordered.

Refunds

We'll refund you if the item comes back in perfect condition and meets all the conditions above.

• If the return is down to a manufacturing fault or a mistake on our side, we refund you in full and cover all shipping costs.
• If you return an item for personal reasons (size, a change of mind…), the return shipping is yours to cover. The shipping we actually paid to send your order is deducted from your refund, even if delivery was free for you.

Good to know

• We process your refund once we've received and checked the returned item.
• We may decline a return, exchange or refund if the conditions above aren't met.

Any questions about a return? Message us on WhatsApp at 0657 59 96 80 or email contact@odae.ma — we'll get back to you.